Privacy Policy
Homesealed Home Improvements Limited
Last updated: 5 June 2026
1. Introduction
Homesealed Home Improvements Limited ("we", "us", "our") is committed to protecting your privacy and handling your personal data in an open and transparent manner. This privacy policy explains how we collect, use, store, and protect your personal data when you visit our website at www.homesealedhomeimprovements.co.uk (the "Website"), request a quotation, purchase our products or services, or otherwise interact with us.
We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
For the purposes of data protection law, the data controller is:
Homesealed Home Improvements Limited
Regus, Orbital House,
Peel Park, East Kilbride,
Glasgow G74 5PR
Telephone: 0141 328 2656
Email: info@homesealedhomeimprovements.co.uk
If you have any questions about this privacy policy or how we handle your personal data, please contact us using the details above.
3. Personal Data We Collect
We may collect and process the following categories of personal data:
Identity and contact data — your name, postal address, email address, and telephone number, for example when you complete our online enquiry form, request a quotation, or place an order.
Property and project data — information about your home and the works you are enquiring about, such as the property address, type of windows or doors required, measurements, photographs of the installation area, and survey notes.
Transaction data — details of quotations provided, products and services purchased, payments made, guarantees issued, and correspondence relating to your order.
Finance application data — where you choose to spread the cost of your purchase using one of our finance options, we collect the information necessary to introduce you to our third-party finance provider(s). The finance provider acts as a separate data controller for your credit application and will provide you with its own privacy notice.
Technical and usage data — information collected automatically when you visit the Website, such as your IP address, browser type and version, device type, operating system, pages visited, and how you interact with the Website. This is collected through cookies and similar technologies (see section 9).
Marketing and communications data — your preferences in receiving marketing from us and your communication preferences.
We do not intentionally collect any special category (sensitive) personal data through the Website. Please do not include such information in enquiry forms or correspondence unless it is necessary (for example, accessibility requirements relevant to an installation).
4. How We Collect Your Personal Data
We collect personal data:
- Directly from you, when you complete the enquiry or quotation form on our Website, add products to the cart or place an order, telephone or email us, or arrange a survey or installation visit;
- Automatically, through cookies and similar technologies when you browse the Website; and
- From third parties, such as finance providers (for example, confirmation of the outcome of a finance application) and our website hosting and analytics providers.
5. How We Use Your Personal Data and Our Lawful Bases
Under the UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following:
Performance of a contract — to provide quotations at your request, process and fulfil your orders, arrange surveys and installations, take payment, provide customer service, and administer guarantees.
Legitimate interests — to respond to general enquiries, administer and improve the Website, keep our records accurate, prevent fraud, recover debts, and (where permitted) send marketing about similar products and services to existing customers. Where we rely on legitimate interests, we have assessed that our interests are not overridden by your rights and freedoms.
Legal obligation — to comply with legal and regulatory requirements, such as accounting, tax, consumer protection, and building regulations obligations (including registration of installations where required).
Consent — where you have signed up to receive marketing communications from us, or where cookies that are not strictly necessary are placed on your device. You may withdraw consent at any time.
6. Who We Share Your Personal Data With
We do not sell your personal data. We may share it with:
- Service providers who support the operation of our business and Website, including Squarespace (our website hosting and e-commerce platform), payment processors, email providers, and IT support;
- Finance providers, where you ask us to introduce you for a finance option, who will process your application as a separate data controller;
- Suppliers, manufacturers, and subcontracted installers or surveyors, to the extent necessary to fulfil your order and any guarantee;
- Guarantee and compliance schemes, such as insurance-backed guarantee providers or certification bodies, where applicable to your installation;
- Professional advisers, including accountants, insurers, and legal advisers; and
- Regulators and law enforcement, where we are required to do so by law.
All third-party service providers acting on our behalf are required to process your personal data only on our instructions and to keep it secure.
7. International Transfers
Some of our service providers (including our website platform, Squarespace) may process personal data outside the United Kingdom, including in the United States. Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or Addendum, UK adequacy regulations, or other mechanisms approved under the UK GDPR.
8. How Long We Keep Your Personal Data
We keep personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, guarantee, or reporting requirements. As a guide:
- Enquiry and quotation data that does not lead to an order is kept for up to 24 months, after which it is deleted or anonymised;
- Customer, order, and payment records are kept for 6 years after the end of the tax year in which the transaction took place, in line with legal and accounting requirements;
- Data relating to product guarantees is kept for the duration of the guarantee period plus a reasonable period thereafter to deal with any claims; and
- Marketing preferences are kept until you unsubscribe or withdraw consent.
9. Cookies
Our Website uses cookies and similar technologies. Cookies are small text files placed on your device that help the Website function and provide information about how it is used.
We use:
- Strictly necessary cookies — required for the Website to operate, including shopping cart functionality and security. These do not require consent;
- Analytics and performance cookies — which help us understand how visitors use the Website so we can improve it; and
- Functional cookies — which remember your preferences.
Cookies that are not strictly necessary are only placed with your consent, which you can give or withdraw through the cookie banner on the Website. You can also manage or delete cookies through your browser settings, although blocking some cookies may affect how the Website functions.
10. Marketing
We may send you marketing about our products and services where you have consented, or where you are an existing customer and the marketing relates to similar products and services (in accordance with the Privacy and Electronic Communications Regulations). You can opt out at any time by clicking the unsubscribe link in any marketing email or by contacting us at info@homesealedhomeimprovements.co.uk. Opting out of marketing will not affect communications relating to your order or guarantee.
11. How We Keep Your Personal Data Secure
We have put in place appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, use, alteration, or disclosure. Access to personal data is limited to those employees, contractors, and third parties who have a business need to know. In the event of a personal data breach, we will notify you and the Information Commissioner's Office where we are legally required to do so.
12. Your Rights
Under the UK GDPR, you have the following rights in relation to your personal data:
- Right of access — to request a copy of the personal data we hold about you;
- Right to rectification — to have inaccurate or incomplete data corrected;
- Right to erasure — to request deletion of your data in certain circumstances;
- Right to restrict processing — to ask us to limit how we use your data in certain circumstances;
- Right to data portability — to receive the data you provided to us in a structured, commonly used, machine-readable format, where processing is based on consent or contract and carried out by automated means;
- Right to object — to processing based on legitimate interests, and an absolute right to object to direct marketing; and
- Right to withdraw consent — at any time, where we rely on consent, without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us at info@homesealedhomeimprovements.co.uk or write to us at the address in section 2. We will respond within one month. We will not charge a fee unless a request is manifestly unfounded or excessive. We may need to verify your identity before acting on a request.
13. Automated Decision-Making
We do not use your personal data for automated decision-making that produces legal or similarly significant effects. If you apply for finance, the finance provider may use automated processing, including credit scoring, as a separate data controller — details will be set out in its own privacy notice.
14. Children
Our products and services are aimed at homeowners and adults. The Website is not intended for children, and we do not knowingly collect personal data from anyone under the age of 18.
15. Third-Party Links
The Website may contain links to third-party websites, including finance providers and social media platforms. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.
16. Complaints
If you have a concern about how we handle your personal data, please contact us first so that we can try to resolve it. You also have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk
17. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Where changes are significant, we will take reasonable steps to bring them to your attention.